Thank you for shopping at Xpose Jeans. We understand that from time to time, you may need to return or exchange items. This Refund Policy explains the terms and conditions under which you can return products and receive a refund. Please read through this policy carefully before making a purchase. By purchasing from our website, you accept the terms outlined in this policy.
1. General Terms and Conditions
At Xpose Jeans, we aim to provide our customers with a seamless shopping experience. However, if for any reason you are not completely satisfied with your purchase, we offer refunds under the terms specified in this policy.
a) Eligibility for Refund
- You are eligible for a refund if the product is in unused, new, and resalable condition.
- The refund will only be granted if the product is returned in its original packaging with all the tags intact.
b) Timeframe
- Return requests must be made within 10 Days from the date of delivery.
- Any returns made after this period will not be processed for a refund.
2. How to Initiate a Refund Request
If you wish to return a product and request a refund, you must follow the steps outlined below to ensure a smooth process:
- Notify Us
- Contact our customer service team within the specified period to notify us of your intent to return the product.
- Provide your order number, the product(s) you wish to return, and the reason for the return.
- Return Instructions
- After your return request is accepted, we will provide you with the necessary instructions on how to return the product, including the return address and any special handling instructions.
- Return the Product
- The product must be shipped back to us using a secure and trackable shipping method.
- You are responsible for the cost of return shipping unless otherwise stated.
- Refund Processing
- After we receive the returned product, it will undergo a quality check to ensure that it meets the eligibility criteria.
- If the return is approved, your refund will be processed based on your original payment method.
3. Refund Eligibility and Restrictions
Not all items are eligible for a refund. The following conditions apply:
a) Non-Refundable Items
- Products that are on sale or clearance and have been marked as final sale.
- Products that have been opened, used, worn, or washed.
- Personalized or customized products.
b) Product Conditions
- The product must be in new, unused condition with all original packaging, tags, and accessories.
- Returns of products that have been damaged, altered, or washed will not be eligible for a refund.
4. Refund Processing Time
Once we receive the returned item and confirm it meets our return criteria, we will process your refund.
a) Refund Method
- Refunds will be processed to the original payment method used during the purchase. If the payment method is no longer available or valid, we will discuss an alternative refund method.
b) Processing Time
- The time it takes to process a refund depends on your payment provider. Refunds typically take 7 Days to reflect in your account, but this can vary.
- If you have not received your refund after the stated processing time, please contact our customer service team.
5. Exchange Policy
If you wish to exchange an item, the following conditions apply:
- Product Availability
- Exchanges are subject to the availability of the product you wish to receive in exchange.
- Exchange Process
- To initiate an exchange, you will need to return the original product and place a new order for the replacement item.
- The returned item must be in new, unused, and unwashed condition, with all packaging and tags intact.
- Shipping Fees
- You will be responsible for any shipping fees associated with exchanging the product, unless the exchange is due to a defect or error on our part.
6. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or not as described:
- Notification
- Contact us immediately upon receipt of the product. You must notify us within 10 days from the date of delivery.
- Evidence of Damage
- Provide us with photographic or video evidence of the damage, defect, or error, along with your order number.
- Resolution
- In cases of defective or damaged products, we will offer you a full refund, a replacement item, or store credit within 10 days depending on your preference and the availability of the product.
7. Late or Missing Refunds
If you believe you are entitled to a refund but have not received it:
- Check Payment Provider
- First, check with your bank or payment provider, as there may be a delay in processing.
- Contact Us
- If you have not received your refund after the processing time and have checked with your payment provider, please reach out to us for assistance.
8. Restocking Fees and Partial Refunds
Certain returns may incur restocking fees or be eligible for partial refunds under the following conditions:
- Restocking Fees
- A restocking fee may be deducted from the refund for products that are returned in a non-resalable condition.
- Partial Refunds
- Partial refunds may be issued if only part of the order is returned or if a product has been damaged due to misuse.
9. Force Majeure
We are not responsible for any delays in processing your refund if the delay is caused by unforeseen circumstances beyond our control, including but not limited to:
- Natural disasters
- Government regulations or restrictions
- Strikes or labor disruptions
- Delays caused by third-party service providers (e.g., couriers, payment processors)
10. Updates to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. All changes will be posted on this page with an updated effective date. You are encouraged to review this policy periodically to stay informed of any changes.
11. Contact Us
If you have any questions or concerns about our Refund Policy or the process of returning a product, please don’t hesitate to contact our customer service team. We are committed to helping you with any issues you may encounter.